Effective Date: October 15, 2025
These Terms of Service (“Terms”) govern your use of products and services provided by (“we,” “us,” or “our”). By placing an order, signing a proposal, or using our website or services, you agree to these Terms.
1. Scope of Services
We design, supply, install, configure, and support home and business automation systems and related I.T. services. A signed Proposal/Statement of Work (SOW) will describe the specific deliverables, timelines, and pricing for each project. In case of conflict, the SOW controls for that project; otherwise, these Terms apply.
2. Proposals, Changes, and Approvals
Estimates & Proposals. Written proposals list parts, labor, optional items, and assumptions.
Change Orders. Any deviation (e.g., new devices, construction changes, schedule shifts) requires a written change order with updated price/time. We will not proceed on out‑of‑scope work without approval.
Substitutions. If a listed item is unavailable, we may propose a functionally equivalent substitute for your approval.
3. Client Responsibilities
Access & Site Readiness. Provide safe, timely access to the premises (including after‑hours if needed), adequate lighting/power, and a stable internet connection unless otherwise agreed.
Permissions. Obtain landlord/HOA/municipal approvals and necessary permits unless stated otherwise in the SOW.
Content & Credentials. Supply accurate information, content, and account credentials required to perform the work.
Data & Backups. You are responsible for backing up your data and content unless a written managed backup service is purchased.
4. Scheduling
We schedule installations in good faith. Start dates may shift due to material delays, construction dependencies, weather, or other factors. We will communicate changes and reschedule at the earliest practicable time.
5. Fees, Invoicing, and Payment
Deposits. A deposit may be required to secure materials and scheduling.
Progress Billing. Projects may be invoiced by milestones (e.g., 40/40/20) or monthly for time & materials.
Payment Terms. Due upon receipt unless otherwise stated; late balances may accrue a finance charge permitted by law.
Ownership. Hardware remains our property until paid in full.
Taxes & Shipping. Prices exclude applicable taxes/fees unless noted.
6. Managed Services & Support Plans
If you purchase a support plan or monitoring, the plan description (and any Service Level Targets) will be included in your SOW. We use commercially reasonable efforts to meet targets; they are not guarantees. Emergency/after‑hours support may incur additional charges unless your plan states otherwise.
7. Third‑Party Services & Integrations
Some features rely on third‑party platforms (e.g., voice assistants, cloud storage, email providers, conferencing, access control, camera cloud). You agree to the terms of those providers. We are not responsible for third‑party outages, policy changes, or data handling outside our control.
8. Security & Privacy
We follow industry best practices (principle of least privilege, MFA on admin tools, updates). However, no system is 100% secure. Your use is subject to our Privacy Policy, incorporated by reference. For business clients, a Data Processing Addendum (DPA) is available upon request where we act as processor/service provider.
9. Acceptable Use
Do not use our systems to violate laws, infringe rights, harm others, or attempt unauthorized access. For recording devices, you are solely responsible for complying with local audio/video, signage, and consent laws.
10. Intellectual Property
Project Materials. We grant you a non‑exclusive license to use configurations, scenes, and documentation we create for your installed system.
Background IP & Tools. Our methods, templates, scripts, and tools remain our intellectual property.
Trademarks. You may not use our brand without written permission.
11. Hardware, Software, and Warranties
Manufacturer Warranties. We pass through manufacturer warranties where available. Terms vary by vendor.
Workmanship Warranty. Our installation workmanship is warranted for 12 months from substantial completion unless your SOW states otherwise.
Exclusions. Misuse, alterations by others, power issues, network changes, environmental damage, and normal wear are excluded. Firmware/software updates may be required for continued compatibility.
12. Returns, RMAs, and On‑Site Visits
Returns/RMAs. Defective items will be repaired/replaced per vendor policy. Restocking fees may apply to non‑defective returns.
Truck Rolls. On‑site visits not covered by warranty/plan are billable at our current rates with minimums.
13. Disclaimers
Services are provided on an “as is” and “as available” basis except as expressly stated. We disclaim all implied warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non‑infringement.
14. Limitation of Liability
To the fullest extent allowed by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages; and (b) our total liability for all claims in the aggregate will not exceed the amounts you paid to us for the service giving rise to the claim in the 12 months preceding the event.
15. Indemnity
You agree to indemnify and hold us harmless from third‑party claims arising from your unlawful use, misuse of systems, or failure to obtain necessary consents/permissions for monitoring/recording.
16. Confidentiality
Each party will protect the other’s confidential information and use it only for providing or receiving services under these Terms, except as required by law.
17. Term, Suspension, and Termination
Term. These Terms apply from your first use/order and continue until terminated.
Suspension. We may suspend services for non‑payment, legal risk, or security concerns.
Termination. Either party may terminate for material breach not cured within 30 days of written notice. Managed services may also be terminated per the plan/SOW terms.
Effect. Upon termination, accrued fees become due; licenses provided by us cease unless otherwise stated.
18. Force Majeure
Neither party is liable for delays/failures caused by events beyond reasonable control (e.g., labor disputes, supplier failures, utility outages, cyber incidents, acts of God).
19. Disputes; Governing Law
These Terms are governed by the laws of New Hampshire, USA, without regard to conflict‑of‑law rules. Disputes will be resolved in the state or federal courts located in New Hampshire, USA, and the parties consent to jurisdiction and venue there. Before filing suit, the parties will attempt good‑faith resolution, including at least one manager‑level meeting.
20. Notices
Legal notices must be sent to: Northern State Technologies LLC, 106 Page Road, Litchfield, NH, 03052 , with a copy to legal@northernstate.tech. We may provide routine notices by email or client portal.
21. Assignment & Subcontractors
You may not assign your agreement with us without consent, not to be unreasonably withheld. We may use qualified subcontractors; we remain responsible for their work.
22. Entire Agreement; Order of Precedence
These Terms, your SOW/Proposal, and any DPA constitute the entire agreement and supersede prior discussions. If there is a conflict: (1) DPA (for data matters), (2) SOW/Proposal, (3) these Terms.
23. Severability; Waiver; Updates
If a provision is unenforceable, the rest remains in effect. A waiver must be in writing and is not a continuing waiver. We may update these Terms; the latest version will be posted with a new Effective Date. Material changes will be communicated where required.
Questions? Contact legal@northernstate.tech