Effective Date: October 15, 2025<\/p>\n\n\n\n
<\/p>\n\n\n\n
Northern State Technologies<\/strong>, 106 Page Road, Litchfield, NH 03052\u00a0 If you purchase managed services (e.g., monitoring, remote management) on behalf of a business, we may act as a processor\/service provider<\/strong> for certain data under your instructions. See Section 12 (Data Processing for Business Clients)<\/strong>.<\/p>\n\n\n\n We collect the following categories of information:<\/p>\n\n\n\n Cookies & Similar Tech:<\/strong>\u00a0pixels, local storage, and analytics beacons (see\u00a0Section 9<\/strong>).<\/p>\n\n\n\n Contact & Account Data:<\/strong>\u00a0name, email, phone, billing\/shipping address, company, role, service preferences.<\/p>\n\n\n\n Service & Site Details:<\/strong>\u00a0floor plans or room lists you provide, device lists\/labels, network topology, VLAN\/SSID names (not credentials unless expressly needed), access schedules, scenes\/automations.<\/p>\n\n\n\n Device & Technical Data:<\/strong>\u00a0IP\/MAC addresses, device identifiers, Wi\u2011Fi signal metrics, firmware versions, crash logs, browser type, pages viewed, and timestamps.<\/p>\n\n\n\n Support Interactions:<\/strong>\u00a0tickets, emails, call\/chat recordings or summaries, remote session metadata.<\/p>\n\n\n\n Security\/Access Data (if enabled):<\/strong>\u00a0user\/guest identifiers, badge or PIN assignment, door event logs, alarm arming\/disarming events, and access audit trails configured by you.<\/p>\n\n\n\n Video\/Audio Data (if applicable):<\/strong>\u00a0camera thumbnails, motion events, and video streams\u00a0only where you explicitly opt\u2011in and provide storage\/processing instructions<\/strong>\u00a0(e.g., NVRs you own or cloud services you choose). By default, we do\u00a0not<\/strong>\u00a0view or store footage unless needed for support with your permission or as required by law.<\/p>\n\n\n\n Payment Data:<\/strong>\u00a0processed via our third\u2011party payment processors; we do not store full card numbers.<\/p>\n\n\n\n Directly from you during discovery, design, installation, and support.<\/p>\n\n\n\n Automatically from your devices or our site\/app when you use connected features.<\/p>\n\n\n\n From third\u2011party providers (e.g., payment processors, shipping carriers, parts distributors, and authentication services) where permitted.<\/p>\n\n\n\n Provide & Maintain Services:<\/strong> design, installation, configuration, onboarding, monitoring, and support.<\/p>\n\n\n\n Improve & Secure Systems:<\/strong> diagnostics, firmware planning, performance tuning, and threat mitigation.<\/p>\n\n\n\n Communications:<\/strong> quotes, invoices, updates, educational content, and service notices.<\/p>\n\n\n\n Business Operations:<\/strong> accounting, auditing, project management, forecasting, legal compliance, and dispute resolution.<\/p>\n\n\n\n Marketing (light\u2011touch):<\/strong> newsletters or promos you can opt\u2011out of anytime.<\/p>\n\n\n\n Where applicable law requires a legal basis, we process data on:<\/p>\n\n\n\n Legal Obligation:<\/strong>\u00a0tax, accounting, and regulatory requirements.<\/p>\n\n\n\n Contract:<\/strong>\u00a0to deliver the services you requested.<\/p>\n\n\n\n Legitimate Interests:<\/strong>\u00a0to secure, improve, and support systems in ways that do not override your rights.<\/p>\n\n\n\n Consent:<\/strong>\u00a0for optional features (e.g., marketing emails, camera access for support).<\/p>\n\n\n\n We share data only as needed to run our business:<\/p>\n\n\n\n We do not<\/strong> sell your personal information.<\/p>\n\n\n\n We retain data only as long as necessary for the purposes above:<\/p>\n\n\n\n Video Footage:<\/strong>\u00a0per your NVR\/cloud settings; we do not store footage unless you request temporary access for support. Support Tickets\/Project Files:<\/strong>\u00a0typically\u00a07 years<\/strong>\u00a0after project closure (accounting\/legal).<\/p>\n\n\n\n Monitoring & Network Logs:<\/strong>\u00a0typically\u00a090\u2013365 days<\/strong>\u00a0depending on the signal type; configurable in managed agreements.<\/p>\n\n\n\n Access Control Logs:<\/strong>\u00a0default\u00a012 months<\/strong>\u00a0or as you configure.<\/p>\n\n\n\n We use administrative, technical, and physical safeguards: principle of least privilege, role\u2011based access, MFA on admin tools, encryption in transit, secure device onboarding, and change control. No method is 100% secure; we continuously improve our controls.<\/p>\n\n\n\n We use necessary cookies for site functionality and may use analytics to understand site usage.<\/p>\n\n\n\n Your Choices:<\/strong>\u00a0browser settings, cookie banners, or opting out of analytics where offered.<\/p>\n\n\n\n Necessary:<\/strong>\u00a0session management, security, load balancing.<\/p>\n\n\n\n Analytics:<\/strong>\u00a0page views, referrers, and device patterns; aggregated and de\u2011identified where possible.<\/p>\n\n\n\n <\/p>\n\n\n\n Depending on your state, you may have rights to know, access, correct, delete, and opt\u2011out of certain data uses. We do not sell personal information or share it for cross\u2011context behavioral advertising. To exercise rights, email privacy@<\/strong>.com<\/strong> or use our web form.<\/p>\n\n\n\n You may have rights to access, rectify, delete, restrict\/oppose processing, data portability, and to withdraw consent. You may lodge a complaint with your local supervisory authority.<\/p>\n\n\n\n If we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.<\/p>\n\n\n\n For managed services where we process data on your instructions, we act as a\u00a0processor\/service provider<\/strong>. Upon request, we will execute a\u00a0Data Processing Addendum (DPA)<\/strong>\u00a0reflecting roles, security, sub\u2011processors, and international transfer terms. You remain responsible for providing lawful instructions and notices to your end users.<\/p>\n\n\n\n Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal data from children.<\/p>\n\n\n\n Some browsers send a DNT signal. We currently do not respond to DNT, but you can control cookies and analytics as described above.<\/p>\n\n\n\n We may update this Policy to reflect changes in technology, law, or our services. We\u2019ll post updates with a new\u00a0Effective Date<\/strong>\u00a0and, where required, notify you.<\/p>\n","protected":false},"excerpt":{"rendered":" Effective Date: October 15, 2025 1. Who we are Northern State Technologies, 106 Page Road, Litchfield, NH 03052\u00a0Email:\u00a0info@northernstate.techPhone:\u00a0(603) 450-4019 If you purchase managed services (e.g., monitoring, remote management) on behalf of a business, we may act as a processor\/service provider for certain data under your instructions. See Section 12 (Data Processing for Business Clients). 2. Information we collect […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":2,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":18,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/18"}],"wp:attachment":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Email:<\/strong>\u00a0info@northernstate.tech
Phone:<\/strong>\u00a0(603) 450-4019<\/p>\n\n\n\n2. Information we collect<\/h2>\n\n\n\n
3. Sources of information<\/h2>\n\n\n\n
4. How we use information<\/h2>\n\n\n\n
5. Legal bases (GDPR\/UK GDPR)<\/h2>\n\n\n\n
6. Sharing of information<\/h2>\n\n\n\n
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7. Retention<\/h2>\n\n\n\n
We may retain minimal records to meet legal obligations or resolve disputes.<\/p>\n\n\n\n8. Security<\/h2>\n\n\n\n
9. Cookies & analytics<\/h2>\n\n\n\n
10. Your choices & rights<\/h2>\n\n\n\n
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California & U.S. State Privacy Notices (CCPA\/CPRA and similar)<\/h3>\n\n\n\n
EEA\/UK\/Swiss Residents<\/h3>\n\n\n\n
11. International transfers<\/h2>\n\n\n\n
12. Data processing for business clients (DPA)<\/h2>\n\n\n\n
13. Children\u2019s privacy<\/h2>\n\n\n\n
14. Do Not Track<\/h2>\n\n\n\n
15. Changes to this Policy<\/h2>\n\n\n\n