{"id":24,"date":"2025-10-17T13:18:52","date_gmt":"2025-10-17T17:18:52","guid":{"rendered":"https:\/\/www.northernstate.tech\/?page_id=24"},"modified":"2025-10-17T13:28:22","modified_gmt":"2025-10-17T17:28:22","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/www.northernstate.tech\/?page_id=24","title":{"rendered":"Terms of Service"},"content":{"rendered":"\n

Effective Date:<\/strong>\u00a0October 15, 2025<\/p>\n\n\n\n

\n

These Terms of Service (“Terms”) govern your use of products and services provided by (“we,” “us,” or “our”). By placing an order, signing a proposal, or using our website or services, you agree to these Terms.<\/p>\n<\/blockquote>\n\n\n\n

1. Scope of Services<\/h2>\n\n\n\n

We design, supply, install, configure, and support home and business automation systems and related I.T. services. A signed\u00a0Proposal\/Statement of Work (SOW)<\/strong>\u00a0will describe the specific deliverables, timelines, and pricing for each project. In case of conflict, the SOW controls for that project; otherwise, these Terms apply.<\/p>\n\n\n\n

2. Proposals, Changes, and Approvals<\/h2>\n\n\n\n

Estimates & Proposals.<\/strong> Written proposals list parts, labor, optional items, and assumptions.<\/p>\n\n\n\n

Change Orders.<\/strong> Any deviation (e.g., new devices, construction changes, schedule shifts) requires a written change order with updated price\/time. We will not proceed on out\u2011of\u2011scope work without approval.<\/p>\n\n\n\n

Substitutions.<\/strong> If a listed item is unavailable, we may propose a functionally equivalent substitute for your approval.<\/p>\n\n\n\n

3. Client Responsibilities<\/h2>\n\n\n\n

Access & Site Readiness.<\/strong> Provide safe, timely access to the premises (including after\u2011hours if needed), adequate lighting\/power, and a stable internet connection unless otherwise agreed.<\/p>\n\n\n\n

Permissions.<\/strong> Obtain landlord\/HOA\/municipal approvals and necessary permits unless stated otherwise in the SOW.<\/p>\n\n\n\n

Content & Credentials.<\/strong> Supply accurate information, content, and account credentials required to perform the work.<\/p>\n\n\n\n

Data & Backups.<\/strong> You are responsible for backing up your data and content unless a written managed backup service is purchased.<\/p>\n\n\n\n

4. Scheduling<\/h2>\n\n\n\n

We schedule installations in good faith. Start dates may shift due to material delays, construction dependencies, weather, or other factors. We will communicate changes and reschedule at the earliest practicable time.<\/p>\n\n\n\n

5. Fees, Invoicing, and Payment<\/h2>\n\n\n\n

Deposits.<\/strong> A deposit may be required to secure materials and scheduling.<\/p>\n\n\n\n

Progress Billing.<\/strong> Projects may be invoiced by milestones (e.g., 40\/40\/20) or monthly for time & materials.<\/p>\n\n\n\n

Payment Terms.<\/strong> Due upon receipt unless otherwise stated; late balances may accrue a finance charge permitted by law.<\/p>\n\n\n\n

Ownership.<\/strong> Hardware remains our property until paid in full.<\/p>\n\n\n\n

Taxes & Shipping.<\/strong> Prices exclude applicable taxes\/fees unless noted.<\/p>\n\n\n\n

6. Managed Services & Support Plans<\/h2>\n\n\n\n

If you purchase a support plan or monitoring, the plan description (and any\u00a0Service Level Targets<\/strong>) will be included in your SOW. We use commercially reasonable efforts to meet targets; they are not guarantees. Emergency\/after\u2011hours support may incur additional charges unless your plan states otherwise.
7. Third\u2011Party Services & Integrations<\/p>\n\n\n\n

Some features rely on third\u2011party platforms (e.g., voice assistants, cloud storage, email providers, conferencing, access control, camera cloud). You agree to the terms of those providers. We are not responsible for third\u2011party outages, policy changes, or data handling outside our control.<\/p>\n\n\n\n

8. Security & Privacy<\/h2>\n\n\n\n

We follow industry best practices (principle of least privilege, MFA on admin tools, updates). However,\u00a0no system is 100% secure<\/strong>. Your use is subject to our\u00a0Privacy Policy<\/strong>, incorporated by reference. For business clients, a\u00a0Data Processing Addendum (DPA)<\/strong>\u00a0is available upon request where we act as processor\/service provider.<\/p>\n\n\n\n

9. Acceptable Use<\/h2>\n\n\n\n

Do not use our systems to violate laws, infringe rights, harm others, or attempt unauthorized access. For recording devices, you are solely responsible for complying with local audio\/video, signage, and consent laws.<\/p>\n\n\n\n

10. Intellectual Property<\/h2>\n\n\n\n

Project Materials.<\/strong> We grant you a non\u2011exclusive license to use configurations, scenes, and documentation we create for your installed system.<\/p>\n\n\n\n

Background IP & Tools.<\/strong> Our methods, templates, scripts, and tools remain our intellectual property.<\/p>\n\n\n\n

Trademarks.<\/strong> You may not use our brand without written permission.<\/p>\n\n\n\n

11. Hardware, Software, and Warranties<\/h2>\n\n\n\n

Manufacturer Warranties.<\/strong> We pass through manufacturer warranties where available. Terms vary by vendor.<\/p>\n\n\n\n

Workmanship Warranty.<\/strong> Our installation workmanship is warranted for 12 months<\/strong> from substantial completion unless your SOW states otherwise.<\/p>\n\n\n\n

Exclusions.<\/strong> Misuse, alterations by others, power issues, network changes, environmental damage, and normal wear are excluded. Firmware\/software updates may be required for continued compatibility.<\/p>\n\n\n\n

12. Returns, RMAs, and On\u2011Site Visits<\/h2>\n\n\n\n

Returns\/RMAs.<\/strong> Defective items will be repaired\/replaced per vendor policy. Restocking fees may apply to non\u2011defective returns.<\/p>\n\n\n\n

Truck Rolls.<\/strong> On\u2011site visits not covered by warranty\/plan are billable at our current rates with minimums.<\/p>\n\n\n\n

13. Disclaimers<\/h2>\n\n\n\n

Services are provided on an\u00a0\u201cas is\u201d<\/strong>\u00a0and\u00a0\u201cas available\u201d<\/strong>\u00a0basis except as expressly stated. We disclaim all implied warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non\u2011infringement.<\/p>\n\n\n\n

14. Limitation of Liability<\/h2>\n\n\n\n

To the fullest extent allowed by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages; and (b) our total liability for all claims in the aggregate will not exceed the amounts you paid to us for the service giving rise to the claim in the\u00a012 months<\/strong>\u00a0preceding the event.<\/p>\n\n\n\n

15. Indemnity<\/h2>\n\n\n\n

You agree to indemnify and hold us harmless from third\u2011party claims arising from your unlawful use, misuse of systems, or failure to obtain necessary consents\/permissions for monitoring\/recording.<\/p>\n\n\n\n

16. Confidentiality<\/h2>\n\n\n\n

Each party will protect the other\u2019s confidential information and use it only for providing or receiving services under these Terms, except as required by law.<\/p>\n\n\n\n

17. Term, Suspension, and Termination<\/h2>\n\n\n\n

Term.<\/strong> These Terms apply from your first use\/order and continue until terminated.<\/p>\n\n\n\n

Suspension.<\/strong> We may suspend services for non\u2011payment, legal risk, or security concerns.<\/p>\n\n\n\n

Termination.<\/strong> Either party may terminate for material breach not cured within 30 days of written notice. Managed services may also be terminated per the plan\/SOW terms.<\/p>\n\n\n\n

Effect.<\/strong> Upon termination, accrued fees become due; licenses provided by us cease unless otherwise stated.<\/p>\n\n\n\n

18. Force Majeure<\/h2>\n\n\n\n

Neither party is liable for delays\/failures caused by events beyond reasonable control (e.g., labor disputes, supplier failures, utility outages, cyber incidents, acts of God).<\/p>\n\n\n\n

19. Disputes; Governing Law<\/h2>\n\n\n\n

These Terms are governed by the laws of\u00a0New Hampshire, USA<\/strong>, without regard to conflict\u2011of\u2011law rules. Disputes will be resolved in the state or federal courts located in\u00a0New Hampshire, USA<\/strong><\/strong>, and the parties consent to jurisdiction and venue there. Before filing suit, the parties will attempt good\u2011faith resolution, including at least one manager\u2011level meeting.<\/p>\n\n\n\n

20. Notices<\/h2>\n\n\n\n

Legal notices must be sent to:\u00a0Northern State Technologies LLC, 106 Page Road, Litchfield, NH, 03052\u00a0<\/strong>, with a copy to\u00a0legal@northernstate.tech<\/strong>. We may provide routine notices by email or client portal.<\/p>\n\n\n\n

21. Assignment & Subcontractors<\/h2>\n\n\n\n

You may not assign your agreement with us without consent, not to be unreasonably withheld. We may use qualified subcontractors; we remain responsible for their work.<\/p>\n\n\n\n

22. Entire Agreement; Order of Precedence<\/h2>\n\n\n\n

These Terms, your SOW\/Proposal, and any DPA constitute the entire agreement and supersede prior discussions. If there is a conflict:\u00a0(1)<\/strong>\u00a0DPA (for data matters),\u00a0(2)<\/strong>\u00a0SOW\/Proposal,\u00a0(3)<\/strong>\u00a0these Terms.<\/p>\n\n\n\n

23. Severability; Waiver; Updates<\/h2>\n\n\n\n

If a provision is unenforceable, the rest remains in effect. A waiver must be in writing and is not a continuing waiver. We may update these Terms; the latest version will be posted with a new\u00a0Effective Date<\/strong>. Material changes will be communicated where required.<\/p>\n\n\n\n

Questions?<\/strong>\u00a0Contact\u00a0legal@northernstate.tech<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Effective Date:\u00a0October 15, 2025 These Terms of Service (“Terms”) govern your use of products and services provided by (“we,” “us,” or “our”). By placing an order, signing a proposal, or using our website or services, you agree to these Terms. 1. Scope of Services We design, supply, install, configure, and support home and business automation systems […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=24"}],"version-history":[{"count":2,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":26,"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=\/wp\/v2\/pages\/24\/revisions\/26"}],"wp:attachment":[{"href":"https:\/\/www.northernstate.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}